Terms of Service

Welcome to Stars & Stripes. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General Terms

• 1.1. These Terms apply to all products and services offered by Stars & Stripes, including customized solutions for the Indian Armed Forces and corporate clients.
• 1.2. By engaging with us, you confirm that you are authorized to make purchases on behalf of yourself or your organization.
• 1.3. We reserve the right to update or modify these Terms at any time without prior notice.

2. Orders and Customization

• 2.1. All orders are subject to acceptance and availability.
• 2.2. Customers are responsible for providing accurate specifications and design details for customized products.
• 2.3. Once approved by the customer, designs and specifications cannot be altered unless agreed upon in writing.
• 2.4. Bulk orders may have specific terms that will be communicated at the time of order confirmation.

3. Pricing and Payment

• 3.1. Prices for products and services will be as quoted at the time of purchase.
• 3.2. 50% advance payment must be made before production begins unless otherwise agreed in writing or in special cases where the client is bound by conditions laid down by CGI.
• 3.3. All prices are inclusive of applicable taxes, as specified at the time of order placement.
• 3.4. Additional charges for shipping, custom duties, or design revisions may apply and will be communicated in advance.

4. Delivery

• 4.1. Delivery timelines are estimated and may vary based on order complexity and location.
• 4.2. Stars & Stripes is not liable for delays caused by external factors such as courier issues, customs, or unforeseen circumstances.
• 4.3. Customers must inspect products upon delivery and report any issues within 3 business days of receipt.

5. Refunds, Returns, and Cancellations

• 5.1. Customized products are non-refundable and non-returnable unless there is a defect or error on our part.
• 5.2. Cancellation requests must comply with our Cancellation Policy, as outlined separately.
• 5.3. Refunds will be processed according to our Refund and Returns Policy for eligible cases.

6. Intellectual Property

• 6.1. All designs, logos, and branding provided by the customer remain the property of the customer.
• 6.2. Custom designs created by Stars & Stripes remain our intellectual property unless otherwise agreed.
• 6.3. Customers are prohibited from reproducing, distributing, or using our designs without prior consent.

7. Limitation of Liability

• 7.1. Stars & Stripes is not responsible for any loss or damage arising from:
  • Incorrect specifications provided by the customer.
  • Misuse of the products.
  • Delays or errors caused by third-party services.
• 7.2. Our liability is limited to the value of the product or service purchased.

8. Confidentiality

• 8.1. Customer information and order details will be handled in accordance with our Privacy Policy.
• 8.2. Both parties agree to maintain confidentiality for sensitive designs, data, or communications shared during the project.

9. Governing Law and Dispute Resolution

• 9.1. These Terms are governed by the laws of Punjab, India (Dera Bassi jurisdiction).
• 9.2. In case of disputes, both parties agree to seek resolution through mediation before pursuing legal action.

10. Contact Us

For questions or concerns regarding these Terms, please reach out to us:

• Email: starsandstripesindia@gmail.com
• Phone: +91 7001501729

By using our services, you agree to these Terms of Service. Thank you for choosing Stars & Stripes for your customization needs.